The Importance of IT service management

Using de-facto standards such as  by ITIL or standards such as ISO20000 is extremely important. It helps to ensure that best practices are always being followed from the initial planning , development and testing of an IT service through to its delivery and ongoing maintenance and support. Without right procedures in place and ITIL trained personnel there will always be room for error, for services or systems being set up incorrectly and also for important factors to be completely overlooked.